Thursday, September 29, 2011

Hivelocity Singapore...Lousy!

Poor customer service!!This goes to Hivelocity Singapore.I couldn't find Heng's registration for this weekend Adidas King of The Road race despite looking all over my email,going through my previous months credit card statement just to make sure that I have indeed pay up for Heng.

So,I email to Hivelocity last Friday as instructed in their FAQs page on the Adidas KOTR website.I was expecting a fast reply from them as I have always believe Singaporeans are disciplined and have good working culture.

However I waited until Tuesday (2 days ago) and yet no news from them.Heng was getting worried.Lau who is going to collect our running race packs today was becoming "restless".

I decided to ask my sister in Singapore to phone Hivelocity just to settle the matter.The case of missing confirmation letter was finally settled just with a phone call.Heng's registration is in their system but it did not show up when I tried to retrieve it from their website.

The issue here is....please read and answer all emails especially so if you (Hivelocity) asked us to email you for help.Don't sleep on your job!

This is from their FAQs page:

13.What should I do if I do not receive my race confirmation slip after registration and payment?
Registrants may go to this link to view their confirmation slip and registration details: Alternatively, registrants may send their personal details (Name, NRIC/ Passport No. and Mobile No) to

However I do have three good encounters today.

The first was a very prompt reply from an Australian College regarding my applications.I email them at 7:10am today before I went off for a short 5km run.When I reached home,I saw their reply email.That was super fast!!I am very happy.

The second positive encounter was at JPJ Seremban.I did not expect renewing a driving licence for my wife and getting it translated to English (as I am going for a holiday in New Zealand) only took less than 30 minutes.The lady at the counter was so polite,she even call me "sir".She even re laminated my old driving licence without me asking.This is a superb service from a government department. Never really expect this kind of service.

The third positive encounter was from the honest Acacia (the place where we use to start our weekend long runs) security guards.Last Sunday I dropped my driving licence at Acacia just before we started on our "long run"(did not really complete the run as it started to rain heavily).The guard who found my wet driving licence decided to keep it in the guard house.They returned it to me today.I was so grateful so I bought them some fruits.In fact they can just ignored an old wet driving licence on the road.They can just throw it away but they did not.

One bad experience but three happy good encounters.

Hope for a good run this Sunday:Adidas King of The Road.

Sunday, September 11, 2011

Mulu Trip

During the recent MerdekaRaya Celebration,I took my family for a short trip to Mulu.It was also a trip back to Miri to visit my in laws.I have been to Mulu about 17 years ago during my initial posting to Sarawak.

A brief summary of Mulu National Park:

Important both for its high biodiversity and for its karst features.(Karst is a geologic formation shaped by the dissolution of a layer or layers of soluble bedrock, usually carbonate rock such as limestone or dolomite). Gunung Mulu National Park, on the island of Borneo in the State of Sarawak, is the most studied tropical karst area in the world. The 52,864-ha park contains seventeen vegetation zones, exhibiting some 3,500 species of vascular plants. Its palm species are exceptionally rich, with 109 species in twenty genera noted. The park is dominated by Gunung Mulu, a 2,377 m-high sandstone pinnacle (the picture above). At least 295 km of explored caves provide a spectacular sight and are home to millions of cave swiftlets and bats. The Sarawak Chamber, 600 m by 415 m and 80 m high, is the largest known cave chamber in the world.

Mulu National Park is gazetted as an UNESCO World Heritage site and in order to qualified,it has to meet at least one of the ten criteria set by UNESCO.Mulu met 4 criteria listed: contain superlative natural phenomena or areas of exceptional natural beauty and aesthetic importance; be outstanding examples representing major stages of earth's history, including the record of life, significant on-going geological processes in the development of landforms, or significant geomorphic or physiographic features; be outstanding examples representing significant on-going ecological and biological processes in the evolution and development of terrestrial, fresh water, coastal and marine ecosystems and communities of plants and animals; contain the most important and significant natural habitats for in-situ conservation of biological diversity, including those containing threatened species of outstanding universal value from the point of view of science or conservation.

We stayed at The Royal Mulu Resort which is about 2.8km from the Mulu Airport.It is a nice resort in the middle of the jungle.It is well equip with water,electricity,television with Astro,Internet lines,swimming pool like those usual 4-5 stars hotels in Peninsular Malaysia.

There is not much activity at night except for the traditional performances during dinner.Then it will be back in our rooms watching Astro.For those more adventurous,there are night trips and trekking.

The motorboat going through a shallow area of a river where the guide has to come down to push the boat.I still remember my previous trip 17 years ago where my friends and I came out from the boat and help pushed it through some shallow rapids.It was fun getting wet in the process.This time,I just sat in the boat and let the guide to do all the works.

We visited the Penan settlement at Batu Bungah which is located at the midstream of Merlinau River.Here a group of usually nomadic Penan has settled down with the help of the Sarawak government.Tourists are brought here to see the settlement and also to help the Penan by buying their handicrafts.

We visited the Deer Cave,Clear water Cave,Lang Cave and Wind Cave.It wasn't difficult to explore these caves as there is a walking pathway leading into these caves.However there are plenty of walking and steps to climb.

There are rules when entering the caves.One is not allowed to touch any cave formation,not to eat,drink or smoke in these caves,not to throw rubbish,not to shine bright lights at bats.We must move quietly along the marked pathways and not allow to stray away in the caves.Camera tripods are not allow in the caves.

Playing in cold clear water flowing out from the Clear water Cave.My children having a great time trying to catch small fish.There are plenty of fish in the river-mostly small ones.We managed to catch one small fish using a plastic bag.

My son trying his luck fishing at a small river next to Mulu Resort.There are plenty of fish and one can see the small fish swimming near to the side of the river but catching them is not a easy task.

Overall it was an enjoyable family trip.There are not many obvious changes to the caves compared to 17 years ago.However during this trip, the accomodation is very nice and comfortable compared to the homestay I used 17 years ago.

Friday, September 2, 2011

Football and Running

I just came back from the Land of the Hornbills.This posting is a bit late.Last Saturday,my fellow runner Lim wrote in The Star newspaper on English Premier League weekly game predictions.Lim who is good at running is also a good writer.He usually update us on the weekly EPL games and the latest news on football.Currently he is also the leader of our group in term of the highest points obtained in the online fantasy EPL game.

Below is the extract of his write up:

Manchester United 2 Arsenal 0

This is definitely the match of the week! Arsenal’s abysmal start to the EPL season will continue and I don’t expect them to score against Manchester United, who are likely to retain the young centreback pairing of Chris Smalling and Phil Jones.

Arsene Wenger should be relieved, at least temporarily, after guiding the Gunners through to the group stage of Champion League competition.

The scoreline will very much depend on Arsenal centreback Thomas Vermaelen’s performance. If he can match the pace and movement of Wayne Rooney, the damage could be minimised.

Tottenham 1 Manchester City 2

Manchester City have enjoyed a flying start to the new season, and will want to prove that they are serious title contenders after splashing the cash to assemble this expensive squad.

City have scored seven goals in just two games and those goals are equally distributed between strikers and midfielders. Manager Roberto Mancini said the best has yet to come from new hotshot Sergio Aguero.

As long as Manchester City don’t make silly defensive mistakes like in their previous game, they should win this game.

Tottenham, on the other hand, are still very much unsettled. Their first game against Everton at home was postponed due to riots in North London. This was followed by the demoralising defeat at Old Trafford on Monday.

Liverpool 2 Bolton 0

Liverpool recorded their first away win at Arsenal in 11 years last weekend. This will definitely boost team morale and spirit. There was a clean sheet as well.

I expect Kenny Dalglish to start with all the three midfielders he signed during the summer – Charlie Adam, Jordan Henderson and Stewart Downing.

Liverpool defenders need to be wary of Kevin Davies and Ivan Klasnic, who have formed a lethal partnership in attack for Bolton.

Dr Lim Tee Kiap is a private paediatrician who has been a die-hard Liverpool fan since 1983. He is dreaming of watching the Merseyside derby from the stands at Anfield one day and singing “You’ll Never Walk Alone” with the Kop

The link: